Contact us

The Medivita team is always committed to providing you with the best possible service. If you have any questions or need support, please email us at support@getmedivita.com

Alternatively, you can simply use the contact form further down on this page.
We will endeavor to respond within one business day.

Note: If this is an existing order, please be sure to include your order number or the email address used during the purchase.

Thank you for choosing Medivita – we look forward to helping you!

We are happy to help you!

Questions, concerns, or problems? No problem – we're here for you.

Just send us a message using the form below.

Thanks for contacting us. We'll get back to you as soon as possible.

Send us an email

support@getmedivita.com

Our customer support team is available to assist you Monday to Friday, from 10:00 AM to 5:00 PM (Local Time).
United Kingdom: 0190-295-6592 
Australia: (07) 5651-2641
United States & Canada: (567) 246-7160

For international calls, please add the country code.
We look forward to assisting you!

Shipping & Delivery – Frequently Asked Questions (FAQ)

How long does it take to ship my Medivita order?

We process and ship your order within 2 business days. Once your package leaves our warehouse, you will receive a shipping confirmation email with your tracking number.

How long does delivery take?

The delivery time is usually:

  • 7–15 working days

Please note: In exceptional cases (e.g. high demand, holidays) delivery may be slightly delayed.

How much does shipping cost?

  • Free shipping for orders over £30, below this the shipping costs £4.99

How can I track my order?

Once your order has been shipped, you will receive an email with a tracking link so you can track the status of your delivery at any time.

What should I do if my order is delayed?

If your order has not arrived after 15 working days , please contact our customer service team at:
📧 support@getmedivita.com
We will be happy to help you and take care of your request.