Frequently Asked Questions

1. General Questions

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2. Payment Questions

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3. Shipping & Delivery Questions

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4. Contact & Returns

1. General Questions

Is Medivita available in stores?

Medivita products are exclusively available online at www.getmedivita.com. This ensures that you always receive the highest quality directly from the manufacturer.

What does the 30-day trial period mean?

Try the Medivita for 30 days completely risk-free.
Not satisfied? Just contact us at: support@getmedivita.com

Conditions:

  • Return within 30 days
  • Product must be unused and undamaged
  • Worn products cannot be returned

2. Payment Questions

Which payment methods are accepted?

  • Credit Card (Visa, Mastercard, Amex)
  • PayPal
  • Klarna
  • Instant Bank Transfer (Sofortüberweisung)
  • Apple Pay
  • Google Pay

Can I change or cancel my order?

Yes, within 24 hours of placing your order.
Please contact us promptly at: support@getmedivita.com
After this period, cancellation is unfortunately no longer possible.

3. Shipping & Delivery Questions

How much is the shipping cost?

  • Free shipping on orders over £30
  • Orders under £30: Shipping costs £4.99

How long does shipping take?

  • 7–15 business days
    You will automatically receive a tracking link via email once your order is shipped.

What happens if I entered the wrong delivery address?

Please contact us immediately. If the package has already been shipped, additional shipping costs may apply.

My package got lost – what should I do?

Please email us at: support@getmedivita.com
We will take care of the issue as quickly as possible.

4. Contact & Returns

How can I return or exchange the product?

Contact us within 30 days of receiving your order at: support@getmedivita.com
A return or exchange is possible in cases of:

  • Manufacturing defects
  • Damage during delivery

How can I contact Medivita?

Our customer service team is always available:
📧 support@getmedivita.com